Review
Jobber review
Jobber scores 4.2 on Trustpilot from 227 reviews and 4.6 on Capterra from 1,478, and the notable thing is that those two numbers agree. Its nearest rival differs by 2.2 points between the same two platforms. The repeated criticisms are reporting depth and gaps for specific trades rather than billing or support, and its lowest Capterra sub-score is features, at 4.3.
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The short version
- Rated consistently across two independent platforms, which is rarer in this category than it sounds.
- The complaints cluster on reporting and trade-specific features, not on billing or getting out.
- Price range $29 to $699 a month, with an extra seat at $29, the cheapest marginal user here.
- It runs the work after a customer says yes. It does not chase the ones who did not.
What owners actually say
| Rating | Share of reviews |
|---|---|
| 5 star | 71% |
| 4 star | 4% |
| 3 star | 2% |
| 2 star | 5% |
| 1 star | 18% |
That distribution is honest about itself: 71% five-star and 18% one-star, with very little in between. Software reviews almost always look like this, because people write them when delighted or furious and rarely when mildly content. The useful question is not the average, it is what the 18% are furious about, and whether it is a thing that would happen to you.
| Rated on | Jobber | Housecall Pro |
|---|---|---|
| Ease of use | 4.5 | 4.5 |
| Customer service | 4.6 | 4.7 |
| Features | 4.3 | 4.5 |
| Value for money | 4.4 | 4.6 |
The counted complaints
What the negative Jobber reviews are about
Trustpilot 1 and 2 star reviews · counted across the visible recent reviews within 227 reviews
- Reporting and industry-specific gaps3
- Bugs, API errors and duplicate line items2
- Price rises and feeling locked in2
- Support hard to reach in an outage1
The pattern is worth naming because of what is absent from it. The complaints are about the product not doing enough. The named specifics are below, and every one of them is a feature gap rather than a commercial dispute.
What is largely missing is the category that dominates complaints about the rival on this shortlist, which is billing, unexpected charges and difficulty cancelling. There are complaints here about price rises and feeling locked in, which is a real and fair criticism of annual billing that is charged up front and not refunded. There is not a pattern of people saying they could not stop paying.
| What reviewers describe | |
|---|---|
| 1 | Reporting options described as extremely limited, with no meaningful customisation |
| 2 | Industry-specific gaps, including chemical tracking on invoices for pest control work |
| 3 | API glitches producing duplicate line items, and "Unexpected error" messages blocking normal use |
| 4 | Long-standing customers reporting price rises and difficulty switching away |
| 5 | One customer of twelve years reporting difficulty reaching support during a system failure |
What works
- Two independent review samples agree, which is unusual in this category
- Full price list published, twelve plan and seat combinations across three billing terms
- Extra seats at $29 a month, by far the cheapest marginal user in this silo
- 14 day trial with full Grow features and no credit card required
- Onboarding sessions included on every plan, white glove on Plus
What does not
- Reporting depth is the single most repeated criticism
- Trade-specific fields are thin, with chemical tracking on pest control invoices a named gap
- Annual billing is charged for the full term up front and is not refunded mid-year
- The keyed-in and card-on-file processing rate is not published anywhere
- Two Jobber pages give different prices for the same add-ons
What it does and does not do
| Jobber calls it | What is in it |
|---|---|
| Get noticed | Reviews, websites, email campaigns, referrals. Several of these are add-ons rather than included |
| Win jobs | Quoting, invoicing, online booking, requests |
| Work smarter | Work orders, scheduling, job completion, client management, communication, notifications, team management |
| Boost profits | Payment processing, business dashboard, financial management, job costing |
What it costs in practice
The published range is $29 to $699 a month across 12 plan and seat combinations, which is 36 prices on one page. The figure most crews land on is $149 a month, Connect at five users billed annually. Full grid on Jobber pricing.
| Detail | |
|---|---|
| Extra users | $29 a month each, published alongside the seat tiers rather than instead of them |
| Free trial | 14 days on the Grow plan, no credit card required |
| Annual refunds | Billed for the full term up front. Cancel mid-year and access continues to the end of the term, but the payment is non-refundable |
| Plan floors | Core is sold at 1 user only. Plus starts at 5 users |
| How the card is taken | Rate | Source |
|---|---|---|
| Card, standard | 2.9% + 30c | Pricing page |
| Tap to Pay or card reader | 2.7% + 30c | Pricing page |
| Keyed in or card on file | Not published | Help centre says rates vary by method and does not list them |
| Bank payment (ACH) | 1% | Pricing page |
| Instant payout | +1% on top | Pricing page |
Verdict
The verdict
Jobber is the most straightforward product in this silo to recommend, and the reason is not that it is the best at any one thing. It is that its published prices, its independent ratings and its complaint pattern all say roughly the same thing, and for a purchase you cannot easily reverse that consistency is worth more than a feature. We earn nothing from Jobber, which is why this page is allowed to say that plainly.
- Growing crew, hiring this year
- Strong yes. $29 a seat is the best marginal price in this category
- You live in reports and want custom ones
- Test that specifically in the 14 days. It is the most repeated complaint
- Specialist trade with unusual invoice fields
- Check your fields exist during the trial. Chemical tracking on pest control invoices is a named gap
- You want to try before paying
- Yes. 14 days, full Grow features, no card
- Diary has gaps rather than chaos
- Wrong product. That is lead follow-up, not job management
- The trap
- Paying a year up front for the discount, then finding the reporting does not fit your trade
For the enquiries Jobber never sees
Jobber starts working when someone becomes a client. If your problem is the calls you could not answer and the quotes nobody chased, that happens earlier and needs a different tool. Unlimited users on every plan, so it does not fight your crew size the way per-seat software does.
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Common questions
Is Jobber any good?
By the two independent samples available it rates well and consistently: 4.2 on Trustpilot from 227 reviews and 4.6 on Capterra from 1,478. The repeated criticisms are reporting depth and missing fields for specialist trades rather than billing or support problems, which is a better complaint pattern than its closest rival has.
What do people complain about with Jobber?
Across the visible negative Trustpilot reviews the themes are limited reporting and trade-specific gaps such as chemical tracking on pest control invoices, API glitches producing duplicate line items, price rises with a sense of being locked in, and support being hard to reach during a system failure. Reporting is the most repeated.
Is Jobber worth the money?
Its lowest Capterra sub-score is features at 4.3, with value for money just above it at 4.4. For a growing crew it is straightforwardly good value because extra seats are $29 a month against $100 on Housecall Pro Essentials. For a sole trader at $29 a month annually it is the cheapest serious tool in the category.
Is Jobber legit?
Yes. It is an established field service platform with over 1,700 reviews across the two major independent platforms, published pricing, a 14 day trial with no credit card, and onboarding included on every plan. The criticisms of it are about feature depth and annual billing terms, not about legitimacy.
What are Jobber’s weaknesses?
Reporting that cannot be customised much, thin fields for specialist trades, annual billing charged up front with no refund if you cancel mid-year, and two pricing details it does not publish at all: the keyed-in card processing rate, and a consistent add-on price, since two of its own pages disagree.
Does Jobber replace a CRM?
It depends which meaning of CRM you have. Jobber labels its client manager with CRM in brackets and it does track clients, jobs, history and communication well. It sends automatic quote follow-ups, and its paid AI Receptionist add-on answers calls and texts back callers who hang up. Long nurture sequences to people who never booked are marketing platform jobs.
Last reviewed September 7, 2026